1. Stuck in a failed login loop: use the "login" link in the navigation menu for the page you're on (not the blue text link in the middle of a page) or use the "login" link in the navigation menu for this page.
NOTE: I am in the process of switching to a new checkout and content access system that is WAY easier and more direct. I hope to have this switch complete by the End of October 2025. You can reach out directly to me at rod@unitedtaps.com for the new easier direct access links.
2. Password reset does not send me a password reset:
A. You never registered an account (just making a purchase does not register you for the customer portal - I'm working on that!). You have to create a free account.
B. When you made your original purchase we were using Teachable.com to deliver streaming content. We have since switched to our own account system (accessible by clicking "Login" on our homepage at unitedtaps.com or in the navigation menu on mobile). You can still access your previously purchased content on Teachable (sign in at https://unitedtaps.teachable.com) but all new purchases are accessed via our own new account system. If you want to access your content via our new system email me at rod@unitedtaps.com.
3. How to access your content.
4. How do I unzip a file?
To unzip a file on:
Windows - Search "Unzip file on Windows Version XX" on Youtube - replace "XX" with your version of Windows (10, 11 etc.).
Mac - Search "Unzip file on Mac OS version XX" on Youtube - replace "XX" with your version of Mac OS.
iOS - Search "Unzip file on iOS Version XX" on Youtube - replace "XX" with your version of iOS.
Android - Search "Unzip file on Android Version XX" on Youtube - replace "XX" with your version of Android.
Need more help? Email us!
If get stuck on something just reach out to me (Rod). Sometimes technical glitches happen, or sometimes I simply code something incorrectly. If you reach out I'll fix or make it right if I can't. I treat you the same way I would want to be treated if I had a problem with someone else's platform.